Tip of the Week

People, consciously or unconsciously, use anger or other displays of emotion to achieve a variety of personal objectives. Think about what employees or coworkers are signaling by their anger.

When dealing with a conflict situation, first focus on your areas of agreement.

In conflict situations, use “I” statements to express your own feelings.

Every method of gathering information has some sort of blind spot. Using multiple methods gives you a deeper insight in to the issues at hand.

The speed for decision-making needs to match the pace of change in the business environment. Are you exceeding the speed limit or going too slowly?