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Tip of the Week

Using Anger as a Tool

Think about what employees or coworkers are signaling by their anger. Might it indicate that they’re under stress? Is their anger being used as a tool to avoid further work or inhibit further discussion of other points of view? For instance, an employee who gets angry during a performance review may be using the emotion to avoid hearing about continuous improvement ideas because of the uncertainty of trying new things.

So What?

People, consciously or unconsciously, use anger or other displays of emotion to achieve a variety of personal objectives. Determining the underlying source of emotion can help you better manage and confront issues.

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