When you’re engaged in a conversation that is heading in a destructive direction, consider reframing the discussion to get it back on course. Reframing means distilling the essence of what the other person is saying and translating the unhelpful statements into productive ones. For example, assume the other person expresses “I’m right and I’m not budging from my position.” You can reorient this position of certainty by reframing it to share “your perspective.” You might say something like, “I can see that you feel very strongly about your perspective and I want to make sure that I understand it. I’d also like to share my perspective on the situation.”